I would like let you know that I am once again very pleased with the work you have done for us.
As you know the roof replacement you completed for us last year went very well and resulted in us choosing West Quality to do our siding replacement this year. As we chose your option for class 4 impact resistant shingles we are now enjoying an $800 per year reduction in our hail insurance premium, bonus!
This years siding replacement project was handled professionally from start to finish. We needed contractor budgets and quotes to get our insurance approved. West Quality provided answers to all the insurance questions including photos, quotations, quantities, supplier documentation and lots of patience. Insurance approval was followed by working out the details for upgrading the siding materials to Hardie Board, again we were treated professionally and all of our questions answered. Once the winter weather improved work started. Your crew was excellent, they knew the Hardie product and were skilled at the installation. They were very aware they were working on an occupied home, they were responsive to all our questions, courteous and kept things tidy. In addition they accepted the relentless help our large puppy was providing, your crew’s patience here was huge for us. To top it off, after the work was completed, we found we had lost electricity to our screen room, thinking the workers had cut a wire, we called for service. West Quality sent their man out that same evening, 8:30pm, to check it out. He found that the problem had nothing to do with the siding replacement. As he was there on the ladder and we happened to have the parts available, he made the repair for us without any hesitation, above and beyond our expectations.