A New Approach to Customer Service in the Renovation Industry

Bjorn Delblanc and Paul Little started Blue Jay Exterior Renovations in 2018. They wanted to offer high-quality siding renovations in the Edmonton market. Francois Beauregard, owner of West Quality Construction, met Bjorn in 2016. At that time, Bjorn worked for James Hardie Building Products.

Certification and Trustworthy Reviews

Bjorn got to know Francois as West Quality became a Preferred Contractor for James Hardie. Specifically, Bjorn notes the importance of this status. James Hardie uses Guild Quality to confirm that contractors do a good job. Consequently, Francois has dozens of excellent reviews from this third-party company.

According to Bjorn, this certification is very important. In fact, some other companies use fake reviews on Google. In other words, not every review is equal. You can read these reviews here to see the difference for yourself.

Reputation and Respect for the Customer

Even outside of online reviews, Francois’s reputation is first-class. He is a good listener and ensures things work properly. Furthermore, he treats his clients with respect and integrity. When surprises happen, he never gouges his customers.

Another reason for this reputation is his commitment to clear communication. Specifically, West Quality remains patient with every client. They always explain exactly what is going on with the projects. This approach improves customer service in the renovation industry.

The Importance of Communication

Clear communication differentiates West Quality from other contractors. Usually, poor communication is the biggest failing point for many companies. They often fail to keep customers aware of the project status.

Francois agrees that talking with the homeowner is key. Therefore, he avoids letting clients wonder about schedules or start dates. Failing to provide updates is where many contractors lose trust. This is why West Quality prioritizes open dialogue.

Building Relationships on Site

We want our siding crew to involve the customer. For example, workers see the homeowners leaving and returning every day. Consequently, we promote a friendly relationship between our guys and the client.

Bjorn says this focus comes from a genuine concern for homeowners. Specifically, West Quality always puts the customer first and has their interests at heart. In fact, Francois measures success by customer satisfaction. The quality of the job and the smile on the client’s face are our greatest rewards.

Contact West Quality today to experience a new standard of excellence in your next project.